Urgent call outs are covered within 24 hours and we attend all others within 5 days. You will receive service reports and any quotes that may be required promptly and our KPIs for these are regularly monitored to ensure compliance.
What insurance do you have?
Our public & products liability is £10M & employers liability is £10M. This provides a further reassurance to our existing & new customers that you are putting your trust into a truly competent company, would you really trust a company with anything less?
Why would I choose FTG over any other company?
FTG offers all the confidence and benefits that comes with working with a larger company as we have all the key accreditations that you would expect. Our work is annually audited to guarantee that we are only installing compliant equipment in a manner that conforms with latest legislation and industry best practice. Our staff are all directly employed, giving us responsibility for their level of qualifications and their day to day training so that we too have peace of mind that we are sending only the best engineers to maintain and install smoke vent/aov/dampers mechanical extract systems in your buildings. Our costs are kept to a minimum because we own our head office which means we are in control of our overheads and they don’t need to be passed on to our customers. We have significant insurance cover which provides our customers with peace of mind as well as ourselves.
What if I'm unhappy with the service?
In the unlikely event that you are unhappy with any aspect of our work please immediately email Jayne Goldsmith who will conduct an immediate and thorough investigation. Should FTG be at fault in any way we will rectify it free of charge at the earliest possible opportunity.